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No. EFA does not provide a complaints handling or dispute resolution service. We are aware that the web site at http://www.accc.gov.au/content/index.phtml/itemId/815215 provides a search facility which claims to enable consumers to find details of organisations that offer such services, and … Continue reading

EFA is a non-profit, primarily volunteer organisation funded by membership subscriptions and donations. Unfortunately, we rarely have sufficient human resources available to provide personalised responses to the many questions from the many students who email EFA. Many students ask for … Continue reading