No. EFA does not provide a complaints handling or dispute resolution service. We are aware that the web site at http://www.accc.gov.au/content/index.phtml/itemId/815215 provides a search facility which claims to enable consumers to find details of organisations that offer such services, and presents EFA's name in response to some searches. However, as the page on that site about EFA states: "EFA does not provide complaints handling or dispute resolution services". EFA contacted the providers of that site in October 2005 and asked them to make changes so that it does not provide EFA's contact details in response to a search for complaints handling organisations. However, as at 21 December 2005, that had not been done.

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