Please PRINT, COMPLETE and SIGN this form, and return it BY MAIL to the PO box listed at the end of this document. Electronic submissions are invalid.

                          Record Of Customer Protest
                          ==========================
This document  serves to register a  protest against the  decision by Telstra
Corporation  Limited,  ACN 051 775 556,  trading as "Telstra",  that as  of 1
February 1996, all amateur bulletin board systems (BBSs) will be deemed to be
business customers,  and will be forced to pay charges  for business services
which  they  do   not  require.   This  decision  was  made   without  public
consultation,  it does  not allow  for the fact  that  many BBSs  are private
amateur non-profit systems, and it represents an unacceptable additional cost
to these systems which may force many to close. Those that do remain open may
be forced to charge their callers in order to cover the new expense.

My land-based telephone services is/are (include all land telephone numbers):
=============================================================================
( ____ ) _______________, ____ line/s   ( ____ ) _______________, ____ line/s
( ____ ) _______________, ____ line/s   ( ____ ) _______________, ____ line/s
( ____ ) _______________, ____ line/s   ( ____ ) _______________, ____ line/s
( ____ ) _______________, ____ line/s   ( ____ ) _______________, ____ line/s
( ____ ) _______________, ____ line/s   ( ____ ) _______________, ____ line/s
( ____ ) _______________, ____ line/s   ( ____ ) _______________, ____ line/s

My typical quarterly expenditure on telecommunications is :
=============================================================================
          $_____.____
          (Add up all your telephone bills for a typical 3 month period)

including $_____.____ of long-distance calls which could be made with an
          alternative carrier. (Add up all your STD, ISD and other long-
          distance calls for a typical 3 month period)

The default long-distance carrier for my land-based services is (tick) :
=============================================================================

    ( ) Telstra     ( ) Optus       ( ) Other : _____________________________

I will/will not (delete  inapplicable) be  changing  my default long-distance
carrier  in  order to  protest  against  and recoup  the losses  incurred  by
Telstra's decision.

My telecommunications usage type is (please tick) :
=============================================================================

    ( ) I am a regular modem user. I do not operate a BBS.

    ( ) I operate a part-time BBS on my home telephone line.

    ( ) I operate a full-time non-profit BBS.

    ( ) I operate a full-time BBS as a business venture or as part of another
        business.


 Name  ____________________________________________________

 Contact Tel (___) ______________  (Your business hours telephone number)

 Signature ________________________________ Date ___ / ___ / ______


Direct all enquiries to Lewin A.R.W. Edwards,  PO Box 590,  Toorak, Vic. 3142
Internet [email protected]                         Fidonet 3:634/396
Tel      (0419) 320415,  (0412) 809805,  (0414) 927056
Fax      (03) 9228 1335     Pager    (03) 9256 6393   BBS      (03) 9827 6881

 * Origin: Cloud Nine BBS, +61-3-9886-5195, Melbourne, Australia (3:632/552)